Your Trusted Appliance Repair Service in the West Valley

My name is Matthew Brooks, and I have 5 years of experience working with appliances. Those 5 years were primarily obtained through refurbishing and reselling appliances acquired through various means. Experience was also gained in parting out appliances and servicing customer appliances. These many years of experience are what led to the formation of Caliber Appliance, as I felt it was time to grow into a bigger company. Thus, as the sole owner and technician of Caliber Appliance, I will fully dedicate myself to my work and helping you get your appliance back in working order. Thank you for supporting my small business!

Caliber Appliance is your trusted partner for all appliance repair needs in the West Valley. With a deep commitment to quality and customer satisfaction, I specialize in delivering reliable diagnostics, repairs, and installations for a wide range of appliances, including refrigerators, dishwashers, washers, and dryers.

At Caliber Appliance, I understand that a malfunctioning appliance can disrupt your daily routine. That’s why I take pride in providing fast, efficient service with transparent pricing. My customer-first approach sets me apart from the competition. I believe in clear communication throughout the entire process, and I make it easy for you to book services online.

Choose Caliber Appliance for reliable service that prioritizes your needs. I'm here to help you keep your home running smoothly, one appliance at a time.

At Caliber Appliance, I specialize in a wide range of residential and light commercial appliance repairs. However, I currently do not perform repairs involving refrigerant handling, such as:

- Compressor replacements

- Freon recharging or leak detection

These services require EPA certification and specialized equipment, which I do not offer at this time.

CALIBER APPLIANCE LLC

Service Terms and Conditions

Effective Date: 07/21/2025

1. SCOPE OF SERVICE

Caliber Appliance LLC provides residential appliance repair services. Commercial services may be offered upon request and subject to separate terms. Repairs are limited to covered appliances as described in the service listing. Freon-related repairs and sealed system work are currently excluded.

2. BOOKING AND PAYMENT

- Appointments must be scheduled via Square Appointments or by direct contact.

- Payment is due upon completion of service unless otherwise agreed.

- Accepted payment methods: Cash, Credit/Debit via Square, and other approved digital platforms.

- A diagnostic fee may apply and is non-refundable if service is declined.

3. WARRANTY

- Parts and labor are warranted for 30 days from the date of service.

- Warranty does not cover misuse, neglect, or unauthorized tampering.

4. CANCELLATIONS AND RESCHEDULING

- Appointments may be canceled or rescheduled with 4 hours’ notice.

- Rescheduling will automatically show the client the next available time for the technician to come out and complete the service, which may vary by how many appointments are already booked for the technician.

5. LIABILITY

Caliber Appliance LLC is not liable for pre-existing damage, structural issues, or appliance failure unrelated to the repair. Customers must ensure safe and accessible working conditions.

Caliber Appliance LLC is not responsible for incidental property damage that may occur during standard repair procedures, including but not limited to scratches, dents, or wear to surrounding cabinetry, flooring, or fixtures. Customers acknowledge that appliance removal or access may involve reasonable risk to adjacent surfaces and the appliance itself.

6. PRIVACY

Customer information is collected solely for scheduling, communication, and payment processing. Data is stored securely and never shared with third parties.

7. SERVICE LIMITATIONS

Repairs are performed based on available parts and manufacturer specifications. If a repair is deemed unsafe or impractical, service may be declined at the technician’s discretion. Service may also be declined at the technician's discretion if the customer's pre-appointment checklist has not been completed.

8. DISPUTE RESOLUTION

Any disputes shall be resolved in accordance with Arizona state law. The customer agrees to attempt informal resolution before pursuing legal action.

The resolution process is as follows:

• The customer must notify Caliber Appliance LLC of the complaint via phone or email.

• Caliber Appliance LLC will acknowledge receipt and initiate an investigation within seven (7) business days.

• If the complaint does not involve a violation of these Terms and Conditions by either party, Caliber Appliance LLC will work toward a resolution that is reasonable and fair to both the customer and the company.

Caliber Appliance LLC reserves the right to deny claims that are found to be outside the scope of service, warranty, or liability as defined in these Terms and Conditions.

9. PRICING AND TAXATION

Parts are priced individually based on availability and manufacturer cost. All applicable sales taxes, including Arizona Transaction Privilege Tax (TPT), will be added to the final invoice based on the service location.

10. PARTS AVAILABILITY & SPECIAL ORDERS

If a required part is not in stock, Caliber Appliance LLC will notify the customer and provide an estimated timeline for ordering and installation. A deposit may be required to secure the part before ordering. Delays due to supplier availability, shipping, or manufacturer backorders are not the responsibility of Caliber Appliance LLC. Customers will be updated promptly if timelines change.

By booking a service with Caliber Appliance LLC, the customer agrees to these terms.